The 2024 Release Wave 1 for Dynamics 365 is a game-changer, bringing hundreds of new features across various applications. These updates are scheduled for release for general availability between April and September 2024 and cover Dynamics 365 Sales, Customer Service, Field Service, Finance, Supply Chain Management, Project Operations, Human Resources, Commerce, Business Central, Guides, and Customer Insights.

 

Key Enhancements in Dynamics 365 Applications

Sales

Dynamics 365 Sales is set to gain significant updates to improve productivity and efficiency for sellers. The 2024 update focuses on:

• Providing timely customer information
• Actionable insights for quicker deal closures
• Expanding AI capabilities to support sellers on the go with additional tools within Outlook and Teams.

 

Service

Dynamics 365 Customer Service will empower agents with improved tools and Copilot enhancements. These enhancements include:

• Filtering response verification
• Voice channel improvements
• Improving unified routing assignment accuracy.

 

The Field Service application updates will include:

• Modern experiences and integrations
• The next generation of Copilot capabilities
• More 365 integrations
• Vendor management
• Finance & operations integration.

 

Finance and Supply Chain

Dynamics 365 Finance continues its journey towards autonomous finance with AI-driven enhancements. This release focuses on:

• Enhancing business performance planning
• Easing setup of financial dimension defaulting with AI rules guidance
• Increasing automation in bank reconciliation
• Netting
• Expanding country coverage
• Tax Automation

 

Supply Chain Management will see improvements in business processes for increased insight and agility.

• Copilot to improve user experiences
• Optimised warehouse processes for greater efficiency and accuracy

 

Project Operations update will enhance usability, performance, and scalability in project planning, invoicing, and transaction processing. The updates will include:

• Support for discounts and fees
• Enhanced resource reconciliation
• Journals
• Approvals
• Contract management
• Increased mobile capabilities

 

The Dynamics 365 Human Resources updates will improve recruiting experiences and expand the HCM ecosystem, integrating with external job portals and payroll partners.

 

Commerce

Dynamics 365 Commerce is investing in omnichannel retail experiences with updates including:

• Enhancing mobile point of sale experiences like Tap to Pay for iOS
• Offline capabilities for Store Commerce on Android
• Streamlining order management solutions

 

SMB

Business Central will harness the power of Copilot, focusing on enhanced reporting, data analysis, and workflow automation. They have also upgraded their development and governance tools and introduced improvements in managing data privacy and compliance.

 

Guides

Dynamics 365 Guides will introduce new capabilities, these include:

• High-detail 3D model support
• Improved web content support for mixed-reality workflows.
• Support for Guides content on mobile
• Seamless integration with D365 Field Service mobile application

 

Customer Insights

In the Customer Insights sphere, Dynamics 365 Customer Insights – Data will undergo changes to make data usage and management easier and faster. This includes quick AI insights and real-time data ingestion and creation.

Dynamics 365 Customer Insights – Journeys will empower marketers with the ability to create new experiences rapidly, reach customers through more channels, and enhance synergy between Sales and Marketing.

 

Key Dates for the 2024 Release Wave 1

• Release Plans Available: January 25, 2024
• Early Access Available: February 5, 2024
• Release Plans in Additional Languages: February 19, 2024
• General Availability: April 1, 2024

 

If you want to read the full update you can find it here. Stay tuned for more insights and updates from us, and feel free to reach out for any assistance with Dynamics 365 here.