Customer-centric Collections in an AI World – 365 Mechanix

Dynamics 365 & Power Platform Specialists

9:00 AM - 6:00 PM AEST

Monday to Friday

Level 35, Tower 1, 100 Barangaroo Ave, Sydney, 2000

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Customer-centric Collections in an AI World

26 July @ 12:00 pm - 1:00 pm

In partnership with Microsoft Sydney, we are thrilled to present an interactive session on Customer-centric Collections in an AI world. This event is tailored for individuals and organisations eager to discover cutting-edge solutions that enhance debt collection processes while prioritising customer experience.

We will hear from industry leaders Lee Marshall, Microsoft’s Senior Technical Specialist and Bruce Sithole, CEO of 365 Mechanix.

Lee Marshall

Microsoft – Senior Technical Specialist

Lee has over 35 years of experience solving business challenges with technology across Australia, New Zealand and Asia.  He has a wealth of knowledge and experience in Financial Services, Government, Higher Education, Telecommunications, Transportation and Manufacturing.


Bruce Sithole

365 Mechanix – CEO

Bruce has a wealth of industry expertise delivering Microsoft solutions and recommendations that provide measurable business value. CEO and Founder of 365 Mechanix, Dynamics 365 & Power Platform Specialists.


Microsoft’s AI and 365 Copilot

Gain insights into Microsoft’s advanced AI technology, specifically 365 Copilot and its significant role in supporting collections. Discover how AI can revolutionise debt collection strategies, enhance decision-making, and improve overall collection outcomes.


365 Collect and AI

Explore the capabilities of 365 Collect, an innovative debt collection solution, and discover how AI can be used to empower businesses to streamline their collections processes and achieve optimal efficiency.



11:50 – Welcome and Registration

12:00 – Lunch: A range of food and refreshments will be provided

12:15 – Opening Remarks: Introduction to the event and brief overview of the agenda.

12:20 – Interactive Speaker Presentations:

Microsoft: Microsoft Technical Specialist to showcase Copilot for the Financial Services industry

365 Mechanix: Bruce Sithole to showcase 365 Collect & AI

12:55 – Closing Remarks: Summary and key take aways

13:00 – Networking


Register below to secure your spot. We look forward to welcoming you on Wednesday 26th July, 2023, at the Microsoft Technology Centre in Sydney.




26 July
12:00 pm - 1:00 pm
Event Category:


Microsoft Technology Centre
Level 15, 1 Martin Place
Sydney, NSW 2000 Australia
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