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We have worked with many Australian businesses across many different industries and verticals. One thing is for sure; each of them have been entirely unique.
See below our published case studies for a glance of how we help our clients solve complex business issues.
Successful digital transformation isn’t a destination – it’s a journey, as finance business FlexiGroup has discovered.
But it’s a journey with rewards at every stage.
FlexiGroup works with 60,000 merchants, retail and online partners such as Harvey Norman, Flight Centre, JB Hi-Fi and Michael Hill to provide finance to their customers.
A key process for FlexiGroup is accreditation where it confirms the relationship with the merchant.
Traditionally this involved a series of manual processes conducted by different teams in different locations who relied on email to alert one another.
Delays arose, errors crept in – setting up a store could take weeks – by which stage the store may have lost interest or signed with a competitor.
The Australian Finance Industry Association (AFIA) represents the voice of more than 100 providers of consumer, commercial and wholesale finance services working closely with key stakeholders such as Government, regulators, consumer advocates, small business advocates and other industry associations.
Headquartered in Sydney, it serves both large established financial services companies as well as smaller and emerging financial services businesses across Australia, with associate membership available to accounting firms, management consultants, software companies, training businesses and lawyers.
It’s a complex business with many moving parts – but had traditionally relied on spreadsheets and what was in people’s heads for member contacts and insights.
It meant, according to Mel Carpenter, Executive Director of Membership Services and Company Secretary, “there were a lot of gaps and no single source of truth about engagement activities with our members.”