Now we’re into 2024, there are a few features that caught our eye that are coming to Copilot, a tool that has become integral to the operations of many businesses throughout the world. These enhancements, courtesy of Microsoft’s continuous innovation, promise to revolutionise how we interact with technology, making our processes more efficient and intuitive.

 

Enhanced Capabilities with Copilot

We are eagerly anticipating the integration of OpenAI’s latest models into Copilot, including the GPT-4 Turbo. This advancement will significantly expand Copilot’s understanding capabilities with a 128K context window, allowing for more accurate and relevant responses to queries. To give you an idea of what an upgrade 128K is, currently, ChatGPT is working at an 8K context model! This is not just an upgrade; it’s a leap towards more nuanced and effective interactions with AI.

 

Revolutionising Customer Journeys in Dynamics 365 Marketing

Imagine crafting customer journeys with ease and precision, simply by describing what you want in simple language. With Dynamics 365 Customer Insights – Journeys, this becomes a reality. You will soon be able to utilise generative AI to create personalised customer experiences swiftly, ensuring that your marketing efforts are both efficient and impactful. This feature is set to be generally available in February 2024, marking a significant milestone in customer engagement strategies.

 

AI-Driven Insights in Dynamics 365 Sales

The new AI-generated account summary feature in Dynamics 365 Sales will provide your sales teams with comprehensive overviews of customer data, streamlining the process of managing multiple accounts and enhancing customer engagement.

Sellers no longer need to spend excessive time sifting through scattered information or manually compiling account details. They can now quickly access a comprehensive overview of each account, enabling them to prioritise their work effectively and engage with customers in a more personalised and targeted manner. This feature, entering public preview in February 2024, is a game-changer for sales efficiency.

 

Simplifying App Development with Power Apps

Responding to the growing demand for intuitive app development tools, Copilot will soon assist in building and editing apps within Power Apps Studio. This integration will make app development more accessible, especially in areas like UI design and formula creation, and is set to be generally available in January 2024.

 

Empowering Website Interactions with Power Pages

Website experiences are about to get a significant boost with Copilot-enabled actions. Users will soon be able to interact directly with Copilot on a website, streamlining tasks like form filling and resource navigation. This enhancement will improve user experience and optimise task completion efficiency on your digital platforms. This feature will be in public preview in March 2024.

 

These upcoming features in Copilot are exciting and promise to boost creativity and productivity like never before. If you’d like to know more about how you can take advantage of these new upcoming features, you can contact us here.

 

If you’d like to know more about the updates coming to Microsoft’s ecosystem you can read more here.