365 Collect’s Journey to APAC Payment Excellence Finals
We are thrilled to announce that 365 Mechanix has been named a finalist for the prestigious APAC Payment Excellence Awards in the Operational Excellence and Business Transformation category. Our innovative debt collection and recovery automation solution, 365 Collect, has garnered recognition for its exceptional contributions to streamlining and revolutionising the debt collection landscape.
Simplifying Debt Collection with 365 Collect
Debt collection is a complex and time-consuming process that involves intricate strategies and communication channels. Recognising this challenge, 365 Mechanix developed 365 Collect – a comprehensive debt collection and recovery automation solution.
Powered by the Microsoft Power Platform, 365 Collect offers an integrated approach to managing arrears and collections processes. This includes customer dashboards, robust collections strategies, self-service options, multi-channel communications, hardship management, and detailed reporting.
Initiative for Operational Excellence
Our journey towards operational excellence began with the recognition of the challenges faced by businesses in debt collection and recovery. Manual interventions, communication gaps, and inefficiencies were common pain points. The solution lay in 365 Collect, which simplified these processes through automation.
365 Collect introduced innovative approaches that aligned with two client categories: those without debt collection software and those with inadequate solutions. Key innovations included:
- Unrivalled Access: Empowering customers with self-service options.
- Automated Communication: Streamlining SMS, email, and letter communication.
- Visualised Data: Providing customisable data visualisation for greater efficiencies.
- Artificial Intelligence (AI): Future AI integration for automated customer query responses and AI assistant for agents.
- Measurable Results and Business Impact
The results achieved through 365 Collect implementations were profound. Clients witnessed accelerated collections, reduced outstanding debt, and improved customer experiences. Our clients also experienced an increase in employee morale due to the reduction of mundane tasks allowing them to focus on more meaningful work.
Pioneering Transformation in Debt Collection
365 Collect has been a game-changer in the financial services industry. By addressing debt collection challenges head-on and introducing innovative automation, we’ve positioned ourselves as leaders in operational excellence. The APAC Payment Excellence Awards finalist recognition highlights our commitment to revolutionising business processes, driving growth, and transforming debt collection practices for businesses. We are excited to continue our journey of innovation and transformation.
Stay tuned for more updates as we eagerly await the results of the APAC Payment Excellence Awards. Your support has been instrumental in our journey toward this prestigious recognition, and we’re excited to share this milestone with all of you.