Empower Healthcare Organisations with the Microsoft Cloud

Microsoft Cloud for Healthcare is combining capabilities from Microsoft Azure, Dynamics 365, Microsoft 365 and Power Platform to help deliver better patient experiences, insights and team collaboration within healthcare organisations. Through more secure and connected solutions, organisations can help relieve the challenges that the health care system is facing today by transforming the journey with Microsoft Cloud for Healthcare.

In this blog, we will talk about how Microsoft Cloud for Healthcare enhances patient engagement, empowers staff collaboration, and improves company decision making so that healthcare organisations are able to align their clinical and operational needs to design a better future for their patients and staff.

Enhance Patient Engagement

Microsoft Azure The patient outreach process can be automated through using the health bot on Microsoft Azure. The health bot can reach out to patients over multiple channels of communication to ensure that the patients are following their care plans properly and they can easily locate appropriate health care providers when needed.   The health bot can also be used to triage a patient and collect their medical information before passing the conversation onto a physical clinician. The details will be forwarded to the clinicians with the clinical data provided by Azure Healthcare APIs.
Dynamics 365 Through Dynamics 365 Marketing, organisations can reach out to patients by running automated marketing processes to keep in touch with patients when they need assistance by implementing features such as priority notifications, message delegation and AI.   Dynamics 365 Customer Service and Customer Insights will allow organisations to monitor and manage patient interactions and communications whilst giving patients the ability to schedule appointments, view their care information and communicate with the healthcare staff.
Power Platform With Microsoft Power Apps, patients will be able to schedule Microsoft Teams virtual visits for instant virtual appointments when they need immediate care from their healthcare staff.

Empower staff collaboration

Microsoft Azure Organisations can use Azure Healthcare APIs to view clinical data in order to enable new care plans and this can be personalised depending on each patient. Furthermore, organisations can view patient records in one place from a variety of sources to make reviews and analysis easier.   Clinicians will be able to discuss patient reports and status all through syncing their data into the Healthcare APIs to collaborate internally on schedules, documents, tasks and more.
Dynamics 365 Through Dynamics 365 Field Service and Customer Service, organisations can schedule and conduct remote visits with their patients at the comfort of their home.
Power Platform Through using the Power Apps model-driven app, health assistant cards will keep organisations informed with the necessary information they need for each patient with the correct context. The cards are generated by a health assistant based on the data provided from Dynamics 365 Sales.
Microsoft 365 To ensure that patients are receiving proper care management, Microsoft 365 allows organisations to easily make chat rooms, calls, meetings, and groups in Microsoft Teams so that healthcare staff can consistently keep in touch with their patients instantly. For specific permission requirements, templates can be set up in Teams with settings appropriate for any healthcare organisations with different departments.

Through integrating Microsoft Bookings to the organisations electronic health care system, scheduling can be done a lot quicker and virtual sessions can then be hosted on a Microsoft Teams call or meeting.

Improve decision making

Microsoft Azure The Azure health bot contains built-in triage protocols to support clinical trial matching use cases to help improve decisions made for care plans that are provided for each patient.   Azure Healthcare APIs will allow organisations to quickly make better informed decisions by connecting existing data sources such as electronic health record systems and research databases to actionable data. Actionable insights can also be used to optimize healthcare operations through using Healthcare APIs to collate points of data from disparate systems to create richer datasets that can make connections between people and health data across the organisation’s infrastructure, productivity applications, business applications and analytics.

If you are interested in learning more about Microsoft Cloud for Healthcare or would like to learn more about what solutions we work with in Microsoft Azure and Dynamics 365, get in touch with us today here.