Microsoft have announced new and exciting updates, changes, and features to Dynamics 365 Marketing in their latest 2021 Release Wave 1. These new features are all geared towards enabling users to take full advantage of the power of their data through the platform.
The focus of improvement to the 365 Marketing platform is on giving users the ability to enhance and improve their customer experience through AI-infused functionalities, deeper personalisation, more channels and powerful analytics.
In this post, we will go over the key features to note and how they’re enhancing the platform for users.
Users will now have the capability to create engaging customer experiences using enhanced AI built into the platform. These new features will enable marketers to improve marketing campaigns and have a 360-degree understanding of customers. These features include:
The analytics within Dynamics 365 Marketing have been optimised to improve results and help you achieve business goals. These features include:
Reach customers with the right messages with more channels, power and ease. These new features will help you do just that:
There are a lot of new features that have been released to create deeper personalisation for your customer engagement. These include:
There are certainly a lot of new features that will make Dynamics 365 Marketing an even more powerful platform for organisations.
If you need help navigating the new features in the platform or are considering switching to Dynamics 365, contact us. We are specialists in Dynamics 365 and Power Platform and provide consulting and solutions for organisations.